PO. Box 9958 | Richmond, VA 23228 | 804-501-2217


Terms And Conditions

Legal Liability.  You are legally responsible for the content of your book, including any and all representations or statements made and any errors contained in it, whether or not said book is published or made publicly available and irrespective of any services provided by Devon. You shall defend and hold Devon harmless from and against (a) any and all claims or lawsuits seeking damages, including indirect or consequential losses, based on or arising out of the book (including, without limitation, libel and copyright infringement claims), without regard to the merits thereof, and (b) any and all claims for injury or loss due to operations not performed by Devon or a Devon subcontractor.  Devon’s financial liability to you, in any event, shall not exceed the amount actually paid for Devon services.  You further agree that in the event of any dispute between the parties to this Agreement, the matter shall be resolved in accordance with the laws of and in the courts of the Commonwealth of Virginia.

Final Proof and Authorization.  You are responsible for reviewing the final proof and authorizing production of your book in the form of the final proof.  By your approval of the final proof and your authorization of the production run of the copies you ordered, you accept responsibility for any and all errors in editing, formatting, printing, or binding that may remain.  Devon shall be responsible only for mechanical errors in the production copies that materially differ from the final proof, as approved.

Non-returnable \ Non-refundable.  The books you order are custom made goods.  They are not returnable and the purchase price is not refundable for any reason other than for defects in printing that vary from the final proof.  While we strive for perfection, we do not guarantee it.  You remain ultimately responsible for any errors that remain in the book after your approval of the final proof of the book text and cover.

Time to Deliver.  Delivery times vary, depending on many factors, including: the services requested, the size of the publication, the scope and number of revisions, and the number of copies ordered.  You will receive an estimated delivery time when a tracking number is assigned.  As a general guide, a book or brochure can usually be edited, formatted, printed, bound, and shipped within six weeks of our receipt of your digital file; however, production schedules are variable and seasonal, which may occasion delays.

Delivery Method.  We deliver completed orders via UPS ground at standard UPS rates and on the prevailing UPS terms for the service.   Delivery will be made to your ground-level dock or door in cardboard cartons that weigh about 40 pounds each.  You or your representative must sign for and receive the order upon receipt; otherwise, you may incur the cost of a second delivery run.

Reservation of Acceptance.  We cannot accommodate every conceivable print project.  Therefore, we reserve the right, in our sole discretion, to decline to edit, format, or print any manuscript for any reason or no reason.

Payment.  All book printing is based on estimated costs.  Sixty percent (60%) of the estimated cost is due in advance at time of order.  The balance, adjusted for any added or deleted services, is due at the time the books are ready for shipment.  The cost of any extra proofs or services ordered after the initial order will be included in the final balance.

Payment Method.  We accept payment by business or personal check only.  For your protection, we collect no financial data and accept no electronic (credit or debit card) payments.